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Ordering & Privacy Policy

In-stock items – all items are shipped within the next day. Depending on your location they may take up to two months to arrive, so please be patient.

Pre-ordered products – Will be shipped as soon as the product becomes available.  Please remember release dates!

If you have purchased both in-stock and pre-order items, your order will be shipped out once all items in your order are available to keep shipping costs down.

Once shipped, packages can take anywhere from one day to two months to arrive, depending upon your location.

Shipping fees include some or all of the following: packaging, handling fees, as well as postage costs.  Shipping fees are non-negotiable.

Once you have made an order, we cannot group it together with a second order placed separately.  We will not cancel an order so you can place another order.

Please, be sure of what you place in your order. We cannot switch vinyl colors after an order has been placed.

In case you might feel you are very particular about surface noise or any other issues regarding vinyl, we highly recommend you to purchase BLACK VINYL only.

The vinyls are handmade products with great care, but sometimes with colored vinyl slight discoloration happens due to the manufacturing process. The record label and our manufacturer kindly asks that in this case you would purchase only black vinyl since it can be seen as the best quality in terms of color and sound.

Your items will be carefully packaged but please be aware that in case of postal mishandling we cannot take returns. 

We reserve the right to not sell to any customers or shipping zones that we feel are unsafe to transact with. 

Absolutely no returns accepted without prior arrangements.  No exchanges accepted without prior arrangements. 

All sales are final.

Privacy statement

We will not sell your information.  All personal information obtained (names, addresses, phone numbers, etc.) is for internal use only for processing payments, contacting you in case of issue, and dispatching items.

If you have an issue with your order, please inform us via e-mail and we will get back to you as soon as possible.

Our customer support e-mail address is: orders@snow-wave-records.com